Welcome to Our Support Center. You can easily get your registration code back, search or browse our frequently asked questions, and learn tutorials about products. If you do not get a satisfying solution, please contact support team for help.
Your ideas and suggestions are always welcome. And we promise to deal with your emails within one business day except weekends and holidays.
Technical support: firstname.lastname@example.org
Tel: 86+0755-86264579 (Monday-Friday, 8:30 a.m. to 5:30 p.m. GMT+ 8, Beijing Time).
Q1: I have purchased the program from Doremisoft and get the license info, but the program won’t allow me to register, what should I do?
A: Please contact our support team, we will send you an email with an official version download link, you need to uninstall your trial version or the purchased one first. Then click the link to download and install the new version. You can register with the same license info.
Q2: What if I lost my license code?
A: Please contact us by email or Skype, and tell us more info about the order, such as your name, the email you used to purchase, which will help us find your license info in our database. Then we will send you the license info by email.
Q3: When I type the license name and code, why it pops up an error?
A: First, please check the spell of your license name and the license code. You have to enter the user name and code exactly as given in your license message, with the same spacing and case. If it doesn’t work, please send an email to email@example.com. We will check your registered info and send it to you ASAP.
Q4: I have a laptop and a desktop, can I install your software on both of them with the same register info?
A: Yes, you can. You can just download the software to both of the computer and then register with the same license info.
Q5: Do I need to re-register after I re-install the software?
A: No, you don't have to re-enter your registration info. Our software will memory you registration status.
Q6: I can’t open the software properly, what’s wrong?
A: Please uninstall your previous version and reinstall a new version. If it doesn’t work, please send email to firstname.lastname@example.org, and tell us which program you are using and your registered name(if you purchased the product). We will reply you ASAP.
Q7: I have purchased your software, but I didn’t receive my license code, why?
A: That’s must be a mistake made by the system. Please send us an email with your license name and your purchased product or your order ID. Then we will send you the license code ASAP.
A: Yes, you can. If you purchased the wrong product, please specify which program you bought and what the right one you want to exchange. *(note: You need to pay extra money if the two program don’t charge the same price, meaning you don’t need to pay a penny if they have the same price)
Q2: How can I remove the product I don’t need in my cart before payment?
A: When you select the software and click "Purchase", a new Regnow window will be opened. The software you need is in your cart, and if you need the Extended Download Service or a backup CD, you can click "Add to Cart".
If you want to remove the product from your cart, you just need to check the check-box next to the product, then click "Update". Now, the product is removed from your cart.
NOTE:Please make sure you have checked the product in the cart before payment. Once the transaction is done, we won’t refund for any reason like "I purchased it by mistake or I don’t know the product is in my cart".
Q3: Why should I download a trial version before purchasing?
A: The trial version is offered for evaluation, you are supposed to have a test before purchase. This gives you a chance to see if it works the way you expect. You are encouraged to contact us for support if you have any question or concern then make a decision to buy.
Q4: What’s the difference between the trial versioin and the official version?
A: There is no significant difference between the trial and full version regarding to functions. The only difference is that the trial version has watermark over the video while the official one doesn’t.
The trial version might won’t allow you to register, the field for lincese info are greyed out, the full version can be registered directly when you acquire the license name and license code.
If you can’t register in the purchased version, please email us email@example.com, we will send you a link of the official version.
Q5: I tried many times to purchase your product, but I failed every time, why? And how can I buy it successfully?
A:The following situations may have caused the failure:
1.You are not located in the region of Americas.
2.It may be a problem caused by Regnow.
3.Some problems with our network. Please contact our support team.
4.Please change to use Paypal payment
If you tried several times to purchase the product but failed, our system will detect it and report to us. Then we will send you an email to help you finish the buying process.
Payment and delivery
A: Payment Options:
- Credit Cards via Secure Online Ordering -(Recommended) Instant Delivery!
- UK cheque, US check, Post cheque.
- Bank wire / International Money Order.
Q2: What happens after I pay for the order?
A: You will receive an email confirming your order shortly after sending the online order from RegNow. You will receive automatically by mail your activation key to unlock the software.
Q3: When can I get the software?
A: Once we received your payment, we will send you the license info and a new versioin of the software.
Q4: Is it secure to purchase from your Website?
A: Yes, it is 100% secure. Our secure server at Paypal.com and Regnow.com, all are veteran ecommerce company. If you have concerns about purchasing online, please take a read about security measurestaken to protect your credit card information.
Q5: If I buy a CD for flip video covnerter, how can I get it and how can I install the software with the CD?
A: The CD will be mailed to you and you must offer a detailed address to ensure that you can receive it.
After you get the CD, you will be able to directly install the flip video converter, without having to download anything else, there should be an flip video converter.exe program there, just click it to install.
A: We generally do not grant any refund.
As iOrgSoft offers trial version, you can check if the software are compatible with your computer and if they can meet your needs before purchasing.
Once the transation is done, the license info and the download link of official version are sent to you, they can not be canceled. Except there are some fatal technical problems.
Acceptable refund cases:
1.You accidentallly purchased the same software more than once.
2.You purchased the wrong software, and you wish to change for a right one from Doremisoft.
3.If our software has a fatal technical problems and it prevents you from using it properly, and our technical teams can’t fix it within an accepted period of time.
NOTE: In this occasion, you have to offer detailed information about your error, requested by our support staff, such as screenshots of error messages, log files, detailed descriptions of your actions, file samples, etc.
Unacceptable refund cases:
1.You purchased several different softwares, and claim that you only need one of them as the others are "accidentally purchased or purchase by mistake".
2.You purchased the so-called “wrong product” and purchased the “right” product from other company.
3.You requested for a refund without offering any detailed information for our technical teams.
4.You claim that you didn’t try the trial version before purchasing and you don’t know it can’t satisty your requirements.
5.You claim that you don’t need this software any more as you have settled the problem and you swear you have never registerd the software.
A: Yes. We offer lifelong free software upgrade services.
If you need the new version of a software, please contact firstname.lastname@example.org , we will send you a link of the new version by email, and you can register with the same license info.
Q2: How to report bugs?
A: Please Email us with any bugs to email@example.com.
Q3: Do you provide support for trial users?
A:Yes. Our support team will answer any questions about the software no matter you are a trial user or a registered user.
Q4: I've tried converting a few Flip videos as a batch, but every time I do - the first one converts properly but the others convert to a smaller resolution.
A: You have to set the resolution of every single file so that you can get the same resolution for the output video.
Q5: How to remove the watermark?
A: You need to purchase an official program first, then uninstall the trial version and install the official one to convert your video file again.
Academic Volume Licencing
Academic Purchase Instructions
Qualified customers can receive special academic pricing on our software products. To receive special pricing, you must be a qualified student, faculty member, staff member, or an accredited institution.
Check out if you are eligible for Academic Price
If you are one of the following members, you are qualified to purchase our software with academic price.
1 College Students: Matriculating College, university, and career school students;
2 K-12 Students: Currently enrolled K-12 students;
3 Faculty/Staff: K-12 and all post-secondary faculty and staff members.
Download the Campus Agreement licensing program.doc
After you decide order how many licenses, please email us firstname.lastname@example.org to tell us your Academic info and the quanity of your licenses you want to order. We will email you an official Quote immediately.
Download the sample of our official Quote